Delivery Information - cancellation

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Delivery Information – cancellation – refund - attilaseboshop – Sebo Elektronik – June 2017

Extract from terms and conditions. For full text see the Terms & Conditions - privacy policy – Delivery information page please
 

Pricing, VAT
Sebo Elektronik reserves the right to change, alter prices at any time without notice in the shop.
The seller is NON VAT registered, the displayed Total, Sub Total and any prices are Gros prices.
The displayed amount on invoices are Gross amounts also.
You will have a printed invoice inside the package. In rare cases, we will attach a PDF copy of the original invoice into an update email
if the printed invoice is not in the package.

Payment, and payment method
For the payment, payment gateway, or card payment processing service providers may be available. Immediately payment is required. For help or user guide, check out the web page of third party service provider please. For payment processing you may be redirected into third party service provider We do not store any sensible data here. We may offer any combination or choice of payment methods.

The available payment service / services can be seen at checkout.

There may be direct bank transfer payment available at checkout. In this case one or more IBAN bank account number may be available to transfer the final checkout amount. All transfer fees, cost need to be paid by the buyer. Note, the bank transfer may take couple of business days. According our experience usually 2 - 4 business days, but much longer is not unusual. The order will be shipped only if the amount has appeared on our account.

If you decide to send us any amount outside the available payment processes at checkout, the order will not be completed. In this case the amount will be refunded in same way and in case of wire transfer, all bank or other fees will be deducted and / or will be paid by sender.

Payment gateway or Card payment details
To place order successfully, the payment via payment gateway or any card processing services, need to be completed. The order is shipped after receiving cleared payment. If you choose payment gateway, the order will be shipped into your verified / registered address only.

Other Card Payment details
For successful card payment (if any card payment option is available at checkout) you should fill in all required field at checkout first. After you accepted the therms and conditions, the payment will be processed by third party card payment processing service provider. We will check out the validity of address and post code you provided, using open services like online map or similar, and we may contact you for further address details if necessary before shipping. PO box. address is not accepted.

Choosing and using service providers by Sebo Elektronik – fair practices and trade, competition , consumer’s freedom of choice
For better customer experience Sebo Elektronik may use and may offer services through more than one similar 3rd parties service providers, (example: payment gateways) in any combination in competition. According the European Union consumer marketing law for fair practices all service provider should tolerate the fair competition, - included and highlighted the consumer’s freedom of choice

If our customer experiences any anomalies related to “unfair practices” or “ consumer’s freedom of choice” then there is a possibility to contact the service providers according their terms and conditions or can contact the related European Union bodies . See more:here

http://ec.europa.eu/justice/consumer-marketing/unfair-trade/unfair-practices/is-it-fair/pdf/ucp_en.pdf

Shipping, shipping address
Item will be shipped to the address you provided, during the card payment at checkout (if any card payment option is available at checkout) or in case of bank transfer, or into your payment gateway registered address, if you choose payment gateway for payment. In this case please make sure your payment gateway registered address is correct. The checkout may allow you to enter different shipping address and billing address. If you choose payment gateway for payment (if any available) and decide to enter shipping address separately at checkout, the entered shipping address must be your verified payment gateway address. If the entered shipping address is not identical to your verified address at payment gateway, the entered address will be considered as an invalid data. In this case the shipping address will be your verified address at selected payment gateway as you registered. If you chose any payment gateways available here, and the service indicates your address is not registered / verified, then we may ask you to verify the address via email, before shipping. If we unable to contact you within a reasonable period of time for an address verification, the order may be canceled and the amount will be refunded.
If you choose payment gateway for payment, the country in your verified address must be in the list where we ship to. The list of available countries can be seen at checkout page / roll down menu / We may check the address validity, using open online map or other tools. If we think the address is not valid or is not exist, we may ask for a correct address or we may cancel the order.


There is no possibility for local pickup.


Checking out the shipping destinations we ship to
All destinations we ship to, can be found in the roll up menu of countries at the checkout. It can be checked without completing the checkout.
Simply look for your country in the roll up menu at checkout page. Unfortunately we do not ship into some destination like Afghanistan, Cuba, Iran, Myanmar, Nigeria, North Korea, North Sudan, Somalia, South Sudan, Zimbabwe, Syria, Yemen and some more countries due to recommendations or restrictions issued by European Union or relevant government authorities. We may in our sole discretion decide to
restrict any services and / or cancel order for any destinations outside European Union at any time without prior notice if we are required or think to do so by recommendations of relevant government or organizations or authorities or by law.

It is mandatory to choose the destination country during the checkout
If the country of your shipping address can not be found in the roll up menu at checkout, then unfortunately we actually does not ship to that country. If you are placing order anyway into destination we does not ship, the order will be canceled and the payment will be refunded.
The payment will be refunded via the same way only We apologize for any inconvenience.

P.O. Box and APO/FPO addresses
We accept only street address for shipping address, and does not ship into P.O. Box and APO/FPO addresses . If the provided address is not a valid street address, then the order will be canceled / denied and the full payment will be refunded.

There is no possibility to alter the shipping address after the completed checkout.
If you need to alter the shipping address after the competed checkout process, we will cancel the order and refund the full amount via same way. You should set the proper address at your payment gateway account or you can enter the proper address at checkout and complete the order again.

Tracking, tracking number
We are always shipping items with tracking number, as a priority recorded international mail probably in bubble envelope, or small packet Tracking number will be shared via confirmation mail and / or via payment gateway tracking option if any available. We may share additional tracking updates with numerous links for online international and local tracking services, and screen shot images, depends on the tracking status. We keep tracking all item through the delivery process and will inform you if there is any unusual. There may be built in online tracking service available time by time here. This service, if available here, provided by third party tracking service providers and you may be redirected into the page of service provider. The service providers Terms as Conditions apply.

Dear customers from USA and Canada and Australia: Despite we are using internationally trackable mails with Universal Postal Union compatible international standard tracking numbers, very few of destinations are not happy to show up the actual tracking status.
Placing order indicates you agree the following: if the destination postal service is not happy to show up all details of the processed packages or partially / completely suppresses tracking information, then you are responsible to contact the customer service of your local post and acquire tracking status, written, (email, etc.) of your order in case of severe delays, usually more than 21 business days from the postage date.
You agree, we will accept missing / non delivered status only if you have a written (email , etc.) “lost, missing” confirmation from your local post in cases where your local post suppress or hide tracking information.
We are going to do our best to help you in these cases, sharing collected information from international tracking services and our local post.

Example: The posting method we can use from here is processed by USPS after the mail had been arrived into USA. From October 2015, USPS unfortunately announced a “Tracking Suppression of Import Registered Mail” . From October 2015 , despite you pay for the internationally trackable registered airmail from here to USA, USPS does not offer visibility for these tracking numbers.
Details can be seen here
https://about.usps.com/postal-bulletin/2015/pb22424/html/info_002.htm

Only the internationally trackable priority airmail is affordable and available from here to the United States.
Visiting and using attilaseboshop indicates you agree the following: Until USPS and Canada post does not offer full visibility of these tracking numbers again, we may limit or restrict temporarily, any time, orders at checkout, and / or the number or amount of individual orders from this shop, due this tracking number suppression at USPS and some other destinations, due to the package insurance policy of local post. Any further restrictions described in this terms and conditions may apply and any details may change without prior notice at any time.
The Australia destinations are also affected, and the same limitations may be applied temporarily.
The typical order amount limitation in these cases may be around of the price of 6x item price of an average items in this shop.
We have to apologize for inconvenience caused by this situation.
Exceptions: We may offer these or any choice of our items in our different web shops soon, where further destinations are available at checkout process. The alternative shops terms and conditions will apply. For further information or availability of our planned web shops do not hesitate to contact us.

For further details see the “Order amountsection please.

Availability of our products at alternative shops
Most of our products are available only from this shop. We offer some of our products via service providers where the tracking information and / or delivery confirmation is still visible, despite the "tracking suppression" announced by some destination posts for the public.
We may make available individually further items, over the USD5 item unit price, via 3rd service providers upon request from this shop, except semiconductors. Please feel free to contact us for further information

Shipping with insurance option

Specific items with shipping insurance option: There may be some products are shipped with insurance option only. We usually use the shipping services of local Post. These specific items are shipped for the limited destinations only, where the local Post offers proper insurance options. These products are marked at item description with specific destination list. Check the item description before placing order please. Sebo Elektronik will follow export restriction guides or any further guides issued by European Union for 3rd countries, organizations or territories outside of European Union also.

Delivery time, time limit
The order is shipped usually within 2 business days after receiving cleared payment Average delivery time is 5-8 business day inside European Union. (E.U.) We experienced unpredictable delivery times into some EU destinations.
Outside the EU the shipping time may vary, at least 15-21 working days.

We usually give additional information that will help in tracking the item through the delivery process or you can use built in tracking possibility if available here, and keep tracking all items through the delivery process. We will inform you if there is any unusual.

Delayed delivery:
We have been sending internationally parcels for years. Fortunately all items were delivered so far. In case of seriously delayed item, after 15 business days (inside the E.U destinations) or 30 business days (outside the E.U. destinations) of shipping date, you may ask for assistance. We will check the tracking status. In some cases we will ask the local or destination post for more information before resend the item. This may take time, depends on the customer services of posts. We will resend the item in most cases, for free, if think the item is missing or destination post unable to give accurate information. We offer refund only if we do not have more item in stock. In this case the refund is given for the item price only, if the destination is located outside the E.U. The “delivered” or equivalent status at tracking service of destination carrier service provider considered as a successful delivery.

Outside of EU destinations
The buyer responsible for all customs taxes, charges, fees if apply The amount of order will be on the custom form. You might be charged an additional duty fee based on your country's rates outside EU.

Assistance and resolution in delivery cases
We always track all items daily and usually inform you if there is any important update. We also share the scan of post receipt and copy of tracking status. If there is no update in tracking status for longer time, first contact us, we have numerous tools to check the status of item. It is recommended to contact your local post customer service also with the copy of post receipt, and ask them, they may have more information. In some cases, the destination customs holds the item for weeks without any tracking update. Sometimes we also contact the destination carrier service. If you think or the destination post tells they do not have update about the item, after the time limits (time limits can be seen above) we resend the item for you for free of charge. Refund will be given only if we do not have the same item in stock.
We kindly ask, keep these steps. We are always happy to help. There are numerous e-mail addresses and communities, social media sites where we have pages also. Please do not do chargeback or initialize early money back options at payment gateways without communicate us, and without keeping the steps described in this terms and conditions please. In case of unresolved dispute, you have a right to use the services of arbitrate bodies according the E.U. regulations. Details can be seen below. Check out also the “Delivery time, time limit” and “Delayed delivery:” sections above please.

Invoice
Business invoice will be issued. For more information check out the “Pricing” section above please

14 Days European Union Standard Return Policy
Right to cancel: The Consumer Contracts, Information, Cancellation and additional Charges regulation 2013 - European Union
Customers have right to cancel the order according section 29-(1)
"" The consumer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason, and without incurring any liability..... ""
The normal cancellation period 14 days - section 30-(3) , 30-(6) The cancellation period starts from the successful delivery of the item, and customer has 14 days time frame to sent the item back.
The full guide can be downloaded here
http://ec.europa.eu/justice/consumer-marketing/files/crd_arc2014_factsheet-consumer_en.pdf
Item must be returned in its original condition and amount for a full refund. Refund includes the original postage also, if the destination was inside the European Union. Customer is responsible for shipping charges on any returned items. Use a recorded, trackable delivery for return please as refund is not given on item lost in return process.

Return and refund policy, read this carefully please
This shop is using the European Union return / refund recommendations and regulations. Using this service you agree to fully accept our return - refund policy, can be read in this terms and conditions. According the E.U. regulations, in case of a return, you must contact us first, via contact form or email address can be seen here, and initiate the return written within 14 days of receiving the item. Note - we will accept only the incoming email from your valid email address you provided during the checkout, in most cases, or your payment gateway registered email address or alternatively your public email address where your name or company name can be identified. Write us please the order number, and the correct address you entered during the checkout. If your primary email address is unavailable or can not be used, then further incoming email address may be accepted only if you provide the order number, the item name or part number if apply - and the correct address you entered during the checkout.
Without contacting us prior the return, the returned item may not be accepted or the returned item may be returned back to your address by the local post office without notice and without refund. You entitled for a refund only if you keep the return process described in this terms and conditions, and the item finally returned in original condition and amount as a trackable recorded mail or packet. See the “ Initiate the return, return process “ and “Assistance and resolution in delivery cases” section as well.

Do not do chargeback or do not use any early money back option bypassing the return / refund process described in this terms and conditions and without contacting us. We are going to handle all return request for your favor as much as possible and going to comply to the E.U. returns regulations. Further, you can contact us and complain in any time. In case of unresolved dispute, you have a right to use the services of arbitrate bodies according the E.U. regulations. Details can be seen below.
Chargeback is far not necessary for any return or refund. Due to this, in case of any chargeback made by customer, we may in our sole discretion decide to recognize it as a fraudlent action and start investigation. Investigation may result of further action such temporarily disclosing, report it into your bank or if we think it necessary or if required by law, to further authorities.
Depends on the nature of some product, in some cases you do not have to return the product, we may offer a refund, only if you keep the return – refund policy described here.

Initiate the return, return process
1. Contact us first, via return form, filling in the required fields, or via our official email address can be found on main page please. You have a 14 days time frame to send back the item from the successful delivery.
The request must be written. We may not accept or refund item without prior written request. The return address is the address of Sebo Elektronik. The correct address can be found on package, on invoice or here at main page – contact details.
2. Use a recorded internationally trackable delivery method for return please as refund is not given on item lost in return process. The return may take longer time, depends on post services. As you use trackable post service, you can check out the status of the returned item.
3. Share with us the tracking number of returned item and keep safe the proof of postage, postal receipt, etc.
4. The full refund will be issued for the unused, undamaged item only, after maximum 6 days of successful item return (Delivery confirmation at our local post tracking service). The refund will be done only via same payment method.

Warranty
There is warranty for some articles. Check out for more details on item description please.
Due to the nature of the products in this shop, only refund is available in most cases. If there is a warranty was offered, the item must be returned for refund in most cases. Refund includes price and original postage for all destinations. Use a recorded, trackable delivery for return as refund is not given on item lost in return process. Contact us before return via return form on main page please, the request must be written.

Copyright
The site is based on Open Chart GNU licence application and was modified specially for Sebo Elektronik. All photographs or images, media content, product images, program codes and descriptions, menus, were added during the development and product upload, and is not originally the part of the package of GNU Open Chart, or third party commercial extension modules, belongs to Sebo Elektronik or Attila Sebo and protected. Reuse, reproduce, copy, modify, sell, license, any such content without written permission is not allowed. Any right of logos, trademark, trade names or commercial extension modules belong to their owners or developers.
You may view and use the content only for your personal information and for shopping and placing orders on the site. Use of data mining, or any data gathering tools on this site is prohibited.

Copyright of product photos, product descriptions and demonstration video
Product photos, product descriptions and demonstration video are all protected under copyright laws. All rights are reserved by Sebo Elektronik or Attila Sebo, “attilasebo”. You may not use any content in any manner that discredits Sebo Elektronik or cause violation of any applicable E.U or International laws, guides or regulations or copyright.

Share or link
You may share this site in forums, communities or social media, and may link this site for non commercial purpose in any personal web sites as far you credit this site. The credit must be the following: “ source: attilaseboshop - seboelektronik.com “

Any reproduction, copy, lease, alteration, reverse engineering, is not allowed and you may not use for commercial purpose any of the information provided on this site without written permission by Sebo Elektronik or Attila Sebo.

Online dispute resolution for consumer disputes, arbitrate, ADR

In cases, where the service provider declines to fulfill the legal requirements to resolve the issues or claims the customer have a right to use services of the arbitrate bodies according the following E.U. Regulation : “ REGULATION (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) “ - to contribute to the proper functioning of the internal market, customer have a right to independent, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online.
Summary of the ADR regulation

http://ec.europa.eu/consumers/archive/redress_cons/docs/adr_citizen_summary_en.pdf

http://ec.europa.eu/civiljustice/adr/adr_hun_en.htm
The full text of ADR regulation can be seen here

http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=OJ:L:2013:165:FULL&from=EN
or
https://www.djei.ie/en/Legislation/Legislation-Files/Directive-2013-11-EU-on-alternative-dispute-resolution-for-consumer-disputes-and-amending-Regulation-EC-No-2006-2004-and-Directive-2009-22-EC.pdf

ADR bodies in the EU member country of the business / Sebo Elektronik /
http://magyarefk.hu/en/dispute-settlement/alternative-dispute-resolution/arbitration-boards.html

note: The language of ADR process will be the language of the official language of the E.U. member state where the service provider business resides

 

Email addresses:
info@seboelectronic.com
attilaseboshop@gmail.com
info@attilasebo.co.uk

Site owner
This site is owned by Sebo Elektronik
admin@seboelectronic.com
Registered trade name is Sebo Elektronik, / translated Sebo Electronic / under Reg. Trade no . 38027880
with registered address H-2100 , Godollo, Semmelweis u. 2 – Hungary  European Union. Tax. No, 66715502-1-33
Data protection authority reg. No. 00003-0012
Web trading registration number 38027880
The web service is provided through / by Attila Sebo as individual.
H-2100 Godollo, Semmelweis u. 2 - Details may be available upon request if required by local regulations.
info@attilasebo.co.uk

DOWNLOAD THIS DELIVERY INFORMATION AS PDF HERE