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F.A.Q.

Frequently Asked Questions

attilasebo shop - Sebo Elektronik www.seboelectronic.com

F.A.Q.- Frequently Asked Questions
 

Communication , customer service

What languages do you use for communication?
We accept all E.U. official languages for incoming messages, but the reply, product pages, shop language, information etc. will be in English.

Do you have customer service ?
You can contact us via email, available email addresses can be seen below here, in terms, and at contact page. You also able to send messages via contact form. Furthermore you can send messages or comment at our social media pages as well. We are going to answer as soon as possible, or within average 24 hours. Answers for overseas mails may be delayed a little bit, because this shop located in different time zone, GMT in EU. Please check out spam incoming mail folders also for our answers. See more details in terms “Customer service”

Checkout questions

Can I use my mobile phone at checkout here?
The checkout is now mobile friendly and can be used on most of mobile phones

Do I have to register ?
Registration is not required, the one page easy, secure checkout can be completed very fast

Are the checkout and shop safe ?
The shop, all pages and checkout uses latest SSL secure connection.
Browsing, shopping and checkout are safe.

Shipping questions

Will you provide tracking number ?
Most of products are shipped with international tracking number. We usually share tracking updates also. 

How long does it take to get ordered item ?
Inside E.U. average 5-8 business days, outside E.U. 15-21 business days average, but much longer is not unusual for overseas destinations. We experienced delays for some E.U destinations also. See “Delivery time, time limit” section in terms

I can not find Australia, Canada or/ and United States destinations at checkout:
Sebo Elektronik - attilaseboshop actually ships items for outside of European Union locations only where the destination post is happy to show up " delivered" tracking confirmation for international registered mail.

Very few destination posts, outside of European Union, have decided not to share to the public their online (existing ) delivery confirmation of import registered, worldwide trackable mails, posted from some of E.U. countries.

Current Example: "Tracking Suppression of Import Registered Mail" of USPS :
https://about.usps.com/postal-bulletin/2015/pb22424/html/info_002.htm

Similar supressed tracking status can be seen currently at Canada, Australia destinations.

We may add or remove any destinations to the checkout country list, time by time, depends on the visibility of tracking at international tracking services or at our local post. We updated our terms and conditions for this situation, read please the “Tracking, tracking number” section for details before placing order.

From 2018 sometimes we experienced lack of tracking updates at United Kingdom and Germany post services tracking services also, affected the shipments from the origin where this web shop located, therefore the information above may be applied there also.

Payment questions

What payment methods are available ?
For payment, currently bank transfer available Further card payment options may be available at checkout. All available payment methods can be seen at checkout. For bank transfer info, read please “Payment, and payment method” in terms and info at checkout.

Can I pay with credit or debit card ?
Card payment method may be available at checkout. If available, read the information at checkout please.

Card payment is unsuccessful or denied, what to do ?
There may be problem with card balance or other reason. If card payment processing provider denied the payment, then choose other payment option at checkout if available, and repeat the order, or contact us.

Refund, returns

Can I return the item I purchased?
We offer a standard European Union 14 days return policy. Most items can be returned within 14 days from the “delivered” confirmation.
See details at “14 Days European Union Standard Return Policy” and “Return and refund policy” section in terms

Can I have refund without returning the item ?
In most cases, we offer free resend instead of refund. If we do not have same stock, then it is possible to simplify get refund.
In all cases you must contact us first. See more in Terms and conditions or Delivery information

What payment method will be used for money back ?
Currently we offer one way payment methods for incoming payments. For money return, we able to send back amount via selected payment gateway only. (exception: local transfer.) We inform you about details at checkout info and order confirmation mail also. Please place order only if you can receive payment via offered, (popular) method. See more details at “Payment, and payment method -> Money back, refund, money return method" section in terms.

Browser compatibility

What internet browsers can I use for attilaseboshop?
The latest versions of following browsers are compatible and tested:
Mozilla Firefox, Opera, Chrome

Updated: June 2019
 

Email addresses:
info@seboelectronic.com
shop@attilasebo.net
info@seboelectronic.com

Site owner
This site is owned by Sebo Elektronik

admin@seboelectronic.com
Registered trade name is Sebo Elektronik, / translated Sebo Electronic / under Reg. Trade no . 38027880
with registered address H-2100 , Godollo, Semmelweis u. 2 – Hungary European Union. Tax. No, 66715502-1-33
Data protection authority reg. No. 00003-0012
Web trading registration number 38027880
The web service is provided through / by Attila Sebo as individual.
H-2100 Godollo, Semmelweis u. 2 - Details may be available upon request if required by local regulations.
info@attilasebo.co.uk